Frequently Asked Questions
What happens at a cremation service?
At a burial service, the final act of saying goodbye to a loved one is the lowering of the coffin into a grave. With cremation this final act takes place in a chapel (or an area of the crematorium used for this purpose, sometimes called the temple or spiritual area).
There are three general methods employed by crematoria for the act of saying goodbye. Firstly the coffin gently disappears behind curtains. Secondly the coffin may be lowered or conveyed into a holding chamber or room. Thirdly the coffin can be left on the coffin bier and the family file past the coffin on their exit at the end of the service. (This third option is also available with the first and second choices)
At Mount Jerome we use a variation of the curtain method for which many families have complimented us for. Please refer to the Curtain Closure page under the Chapels option in the Crematorium section, for more information about how services are conducted in general.
You can have any kind or type of service you would like and for whatever duration you choose. Or you can have no service at all. For more information please refer to the Service Types page.
What kind of music can I play?
Again any type of music that you think is appropriate to your service can be played. The number of tracks that you can play will be governed by the time allowed. We have piped sound systems in both our chapels which can play music from CD's, Smartphones (require airplane mode setting on and password protect switched off), iPods, MP3 players, Tablets or Laptops.
We also have Apple Music streaming service in all our 3 chapels, from which we can play on demand any of the 30 million musical tracks available on this streaming service. If you would like to use Apple Music, then please email us at email@example.com in advance of your service.with your desired tracks.
For more information on this topic, please refer to the Music at a Service page under the Service Types option in the Crematorium section.
Where does the actual cremation take place?
The cremation takes place in a separate building adjacent to our two chapels after the service is over.
Is the coffin is cremated and what coffins are suitable for cremation?
Emphatically YES the coffin is cremated! The remains cannot be safely placed into the cremator unless a coffin is used. There are a wide range of coffins available for cremation. They can be made from wood, wicker or cardboard.
However with certain corrugated types of cardboard coffins, a surcharge will apply. Please note that we cannot cremate any metal coffins or zinc inserts.
Some coffins can even be rented. These coffins / caskets have a basic inner coffin resting inside a more ornate outer coffin / casket. It is the inner coffin that is removed and cremated. The outer ornate coffin / casket is returned to the funeral director for re-use.
How many remains are cremated at a time and how are the ashes kept separate?
A cremator can only accept one coffin at a time. All the cremated remains from each cremation are removed from the cremator before the next cremation can take place. An identity card is used throughout the entire process until the final disposal, thereby ensuring correct identification.
Can I witness my loved one's cremation?
Yes. All that we need is some forward notice to this effect and instruction from the individual who authorised the cremation . Please consult with your funeral director.
When can I collect the ashes?
Ashes are generally available for collection 3-4 working days after a cremation service. These are usually collected by the funeral director who will hold them for a few weeks until the family are ready to instruct the final resting place for the ashes. Or alternatively you can arrange with your funeral director for a family member to collect them directly from the crematorium.
Please note that ashes can be made available for collection within 24 hours after a cremation service if so required. All that we need is some advance notice which you would arrange with your funeral director.
What are my options for the disposal of ashes?
From our experience at Mount Jerome, about 55% of ashes are interred in family graves, 30 % are scattered, 5% are kept by the family and the remaining 10% are interred in memorial options (please refer to the Memorial Options page in the Crematorium section) at Mount Jerome or at other crematoria, cemeteries or parish churches. Remember, there is no need to rush your decision. Talk to your funeral director when you are ready to decide the final resting place for your loved one's ashes.
Can I supply my own urn?
Whilst there is a varied selection of urns in our urns option, you can certainly provide your own urn if you wish. Please ensure that it has a 4 litre capacity to accommodate a full set of adult ashes and 1 litre for the ashes of an infant.
Is cremation more expensive than burial?
The general answer to this questions is no. However what drives the ultimate cost of a cremation funeral is the final disposal of the ashes. If you intend to bury the ashes in a family grave, scatter them or keep the ashes at home, a cremation funeral would cost marginally less than if a family grave was reopened for a full burial. However if a memorial option is chosen, a cremation funeral would cost between €1000-€2000 more than a burial.
Certainly with cremation there is no need to buy a family grave and to erect a headstone, costing an additional €4000-€5000 over the cost of an average funeral.
What procedures are required for a cremation funeral to be arranged?
A cremation can only be authorised by the executor or the nearest surviving next of kin of the deceased. A partner or friend cannot arrange a cremation. Medical papers have to be filled out by the attending GP or doctor who was attending the deceased in their last illness. In the case of a sudden or unexplained death, a coroner will usually order a post mortem examination. Any explosive implants (i.e. pacemaker) must be removed before the cremation takes place.
What religious groups do not approve of cremation?
All current Christian denominations allow cremation as well as Sikhs, Hindus, Parsees and Buddhists. Orthodox Jews, the Greek Orthodox Church and Muslims do not allow cremation.